Refund Policy
Kitty's 7-day promise
If the reading is not about you (it does not feel like you, the dates do not land), reply to your receipt within seven days of purchase and we refund the whole year in full. No form, no questions.
Renewals
Every plan is yearly, billed once. A renewal charge is refundable in full if you ask within seven days of the charge. After that, cancelling stops the next renewal and your access runs to the end of the paid year. We email you seven days before every renewal so a charge never surprises you.
How refunds are paid
Refunds are issued through Stripe to the original payment method. They usually appear within five to ten business days depending on your bank.
Fair use
The promise exists so nobody is stuck with a reading they regret. We may decline repeated refunds on the same person's reading.
Your rights under Australian Consumer Law
Kitty's promise is in addition to, and does not limit, the consumer guarantees you have under the Australian Consumer Law. If a reading is not delivered or is materially not as described, you are entitled to a remedy under that law whatever the date.
How to ask
Reply to your Stripe receipt, or email hello@kittyknowsall.com with the email you paid with. That is all we need.